Shipping Policy

Last updated: February 2026

Thank you for shopping with Saintgerman. This Shipping Policy explains how orders are processed and delivered.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

If we experience a high volume of orders or unforeseen delays, processing times may be extended. In such cases, we will notify you by email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times vary depending on:

Your location
The shipping method selected
Carrier performance

Delivery times are estimates only and are not guaranteed.

Shipping Destinations

We currently ship to selected countries and regions. Availability of shipping destinations may change at any time without notice.

Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, if available. Tracking information may take up to 48 hours to update.

Customs, Duties, and Taxes

Saintgerman is not responsible for any customs duties, taxes, or import fees applied to your order. These charges are the responsibility of the customer.

Delays and Lost Packages

We are not responsible for shipping delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.

If your package is marked as delivered but you have not received it, please contact the carrier directly. If you need assistance, you may contact us at Support@Saintgerman.com.

Incorrect Address

Please ensure that your shipping address is correct at checkout. Saintgerman is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can assist you.

Contact Information

If you have any questions about our Shipping Policy, please contact us:

Saintgerman
Email: Support@Saintgerman.com